Terms and Conditions

We have specific terms & conditions that apply should Canada & the country you are traveling from impose official travel restrictions due to the Pandemic. These can be found below and will come in effect  in the event of a border closure.

We accept registrations on a first-come-first-served basis. You are encouraged to apply early as we cannot overfill our trips. Upon receipt of your registration form and deposit, we will send you the final details to aid in your preparation.

Standard Terms & Conditions [except for the Northern Lights Resort Package]

A non-refundable deposit of 25% of the trip fee is required to hold your reservation.

The balance of the fee is due 30 days prior to the start of the trip. The cancellation fees are as follows:

  • Cancellation fee until 30 days before departure 25% of the total amount
  • 29 to 15 days before departure 50%,
  • 14 to 7 day before departure 75%,
  • 6 days before departure and less 100%

Terms & Conditions when travel restrictions are in place due to the Pandemic [except for the Northern Lights Resort Package]:

COVID-19 related official Government Travel Restrictions of Canada and your home country resulting in a cancellation:

Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 31 days prior to arrival (by then we know if travel restrictions will be put in place). Please let us know if should you have any concerns or questions.

 Should COVID create any short-notice/last-minute official government travel restrictions at any time, we will certainly work with you to find a solution.


Standard Terms & Conditions for the Northern Lights Resort & Spa Package:

A non-refundable deposit of 25% of the trip fee is required to hold your reservation. The balance of the fee is due 61 days prior to the start of the trip. The cancellation fees are as follows:

  • Cancellation fee until 61 days before departure 25% of the total amount
  • 60 days before departure and less 100%

Terms & Conditions when travel restrictions are in place due to the Pandemic for the Northern Lights Resort Package:

COVID-19 related official Government Travel Restrictions of Canada and your home country resulting in a cancellation:

Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 61 days prior to arrival (by then we know if travel restrictions will be put in place). Please let us know if should you have any concerns or questions.

 Should COVID create any short-notice/last-minute official government travel restrictions at any time, we will certainly work with you to find a solution.

General Information

Applicable for all bookings.

You can pay your deposit by money transfer to the account of Northern Tales Travel Services Inc. or by Visa or Master Card. Please pay the outstanding balance by Visa/Mastercard or money transfer not later than 31 days (61 days for the Northern Lights Resort Package) prior to the start of your trip. Our prices are quoted in Canadian Dollars excluding GST.

  • Should we be forced to change itineraries or locations due to circumstances beyond our control, the new plan will be left to our discretion.
  • Though it has never happened before, we reserve the right to cancel a trip up to fourteen (14) days prior to starting date. If we must cancel, a full refund will be made. If this occurs, we will endeavour to meet your needs with another trip at the earliest possible date.
  • No matter where you travel in the world, it is possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry “norm” of which we wish to inform you up-front.
  • If you require evacuation for any reason, the expense incurred through the evacuation will be borne by the participant(s) evacuated. For this reason, we recommend strongly that you purchase trip cancellation/medical insurance.
  • For Children under 12 years of age: Parents are responsible to bring their own appropriate child car seat as required by Canadian Law. We cannot transport children without a proper child car seat.
  • Certain day tours and packages require clients to sign a liability waiver prior to tour start

Any litigation of all involved parties shall be brought solely within the Territory and shall be within the exclusive jurisdiction of the Courts of the Yukon.

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