Terms and Conditions

We offer a lot of flexibility – please contact us directly and we will be happy to provide you with more details. 

 

We have specific terms & conditions that apply for the period when Canada & the country you are traveling from impose travel restrictions due to the Pandemic. As soon as travel restrictions are removed, our Standard Terms & Conditions apply. We would then get in touch with you regarding a deposit payment, if we haven’t already done so.

We accept registrations on a first-come-first-served basis. You are encouraged to apply early as we cannot overfill our trips. Upon receipt of your registration form and deposit, we will send you the final details to aid in your preparation.

Terms & Conditions when travel restrictions are still in place due to the Pandemic (all packages except Northern Lights Resort; these details further below):

A deposit is not required. The full amount is due 31 days prior to the start of the trip.

The non-COVID related cancellation fees are as follows:

  • Cancellation fee until 31 days before departure 0% of the total amount
  • 30 to 15 days before departure 50%,
  • 14 to 7 day before departure 75%,
  • 6 days before departure and less 100%

COVID-19 related Travel Restrictions resulting in Cancellation:
– governmental travel restrictions of your home country and/or Canada

Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 31 days prior to arrival (by then we know if travel restrictions are still in place). We will be keeping the 2021/2022 prices for the 2022/2023 season for clients that need to change their reservation due to ongoing travel restrictions. We sincerely hope that we can all travel again safely very soon. Please let us know if you should have any concerns or questions.

Should COVID create any short-notice travel restrictions at any time, we will certainly work with you to find a solution.


Standard Terms & Conditions (for
all packages except Northern Lights Resort; these details further below):

A non-refundable deposit of 25% of the trip fee is required to hold your reservation.

The balance of the fee is due 30 days prior to the start of the trip. The cancellation fees are as follows:

  • Cancellation fee until 30 days before departure 25% of the total amount
  • 29 to 15 days before departure 50%,
  • 14 to 7 day before departure 75%,
  • 6 days before departure and less 100%

Terms & Conditions when travel restrictions are still in place due to the Pandemic – for Northern Lights Resort Package:

A deposit is not required to hold your reservation. The balance of the fee is due 61 days prior to the start of the trip.

The non-COVID related cancellation fees are as follows:

  • Cancellation fee until 61 days before departure 0% of the total amount
  • 60 days before departure and less 100%

COVID-19 related Travel Restrictions resulting in Cancellation:
– governmental travel restrictions of your home country and/or Canada

Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 61 days prior to arrival (by then we know if travel restrictions are still in place). We will be keeping the 2021/2022 prices for the 2022/2023 season for clients that need to change their reservation due to ongoing travel restrictions. We sincerely hope that we can all travel again safely very soon. Please let us know if you should have any concerns or questions.

Should COVID create any short-notice travel restrictions at any time, we will certainly work with you to find a solution.


Standard Terms & Conditions for Northern Lights Resort & Spa:

A non-refundable deposit of 25% of the trip fee is required to hold your reservation. The balance of the fee is due 61 days prior to the start of the trip. The cancellation fees are as follows:

  • Cancellation fee until 61 days before departure 25% of the total amount
  • 60 days before departure and less 100%


General Information (applicable for every booking):

You can pay your deposit by money transfer to the account of Northern Tales Travel Services Inc. or by Visa or Master Card. Please pay the outstanding balance by Visa/Mastercard or money transfer not later than 30 days prior to the start of your trip. Our prices are quoted in Canadian Dollars excluding GST.

  • Should we be forced to change itineraries or locations due to circumstances beyond our control, the new plan will be left to our discretion.
  • Though it has never happened before, we reserve the right to cancel a trip up to fourteen (14) days prior to starting date. If we must cancel, a full refund will be made. If this occurs, we will endeavour to meet your needs with another trip at the earliest possible date.
  • No matter where you travel in the world, it is possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry “norm” of which we wish to inform you up-front.
  • If you require evacuation for any reason, the expense incurred through the evacuation will be borne by the participant(s) evacuated. For this reason, we recommend strongly that you purchase trip cancellation/medical insurance.
  • For Children under 12 years of age: Parents are responsible to bring their own appropriate child car seat as required by Canadian Law. We cannot transport children without a proper child car seat.
  • Certain day tours and packages require clients to sign a liability waiver prior to tour start

Any litigation of all involved parties shall be brought solely within the Territory and shall be within the exclusive jurisdiction of the Courts of the Yukon.

 

Details to Safety & Risk Awareness can be found here.